CCSD UNDERGOES LAFCO SERVICE REVIEW
The Local Agency Formation Commission of San Luis Obispo (LAFCO) recently conducted a Municipal Service Review on the operations of the CCSD.  Based on their study, they recommend no changes to the CCSD's sphere of influence.  You may submit comments to LAFCO from June 5 through July 11, 2008.  To obtain more details, click on the letter below from LAFCO and the link to their website, which will provide the complete study.

Notice from LAFCO
Link to LAFCO website

ADMINISTRATION FUNCTIONS AND ORGANIZATION
The Administrative Department is responsible for Finance, Customer Service, Customer Billing, Human Resources, Board Meeting Coordination, Records Management, Public Records Request, Facilities and Resources, including maintenance of the East West Ranch and Veterans Memorial Building.

As General Manager, Tammy Rudock (at right) directs the activities of the Finance Officer, Assistant Finance Manager, Legal Counsel, Customer Service/Account Clerk, and Clerical Assistants. 

Tammy Rudock came to the CCSD in 2002 with more than a decade of experience in high-level city management.  In her role as CCSD General Manager, she oversees water resources planning, water distribution and conservation, wastewater treatment and collection system operations and other public services.  She is also responsible for fiscal management, customer service, and human resources.  Tammy earned a bachelor's degree and master's degree in business administration from Louisiana Tech University .  In 2005, she also earned a law degree from Concord Law School.

CUSTOMER SERVICE

The CCSD Administration office is located at 1316 Tamson Drive, Suite 201 in Cambria, California. Our dedicated Customer Service representatives are normally available to assist you from 8:00 a.m. to 5:00 p.m., Monday through Friday. They can also be reached by telephone at 805-927-6223. Our answering service will take your message after normal business hours or if staff is unavailable. Your call will be returned as soon as possible.


 Establishing Water Service
To establish or discontinue new water/wastewater service,  please contact the CCSD     Customer Service Department or stop by our Tamson Drive office.  To obtain an application online, click on New Service Application.    For non-owners, an $80 deposit is required to establish new service.  A $35 fee will also be added to your first bi-monthly statement.  

 Late Fees and Deposits
For a detailed list of the late fees and deposits charged by the CCSD for water/wastewater services, click on the District's New User Fee Schedule.  These charges are effective July 1, 2003 and were implemented to encourage prompt payment by CCSD customers.

 Water/Wastewater Rate Schedule 
Bills are mailed on the 10th of each bi-monthly billing cycle (January/February, March/April, etc.), and are due the 10th of the following month. A bi-monthly base charge is billed for all active accounts. Consumption charges are based on the amount of water delivered through the meter at your property.   See the District's current Water/Wastewater Rate Schedule.  Charges are computed by unit, which is equal to 748 gallons. Your bill compares current water usage to prior billing period. This information can be helpful in detecting unseen leaks, monitoring your own water usage and improving water conservation.

 Paying Your Bill
For your convenience, there are a variety of ways to pay your
water and wastewater bill:
-Mail payment in the return envelope provided with bill or send to CCSD, P.O. Box 65, Cambria  CA  93428
-Place it in the drop box outside the CCSD offices off Tamson Drive.
-Pay at the CCSD lobby, 1316 Tamson Drive, Suite 201
-Drop it off at Village Pharmacy, 2306 Main Street
-To pay your bill electronically, just click on Electronic Debit to obtain the necessary form.  Mail your completed form to CCSD, P.O. Box 65, Cambria  CA  93428. 
-No credit card payment is available at this time.

 Low Income Program
Effective July 1, applications will be accepted by the CCSD to quaify for reduced wastewater fees and a fire suppression fee waiver.  Effective date is the first day of the billing period after applicaton approval.  Eligibile applicants will receive a 40% reduction in wastewater service fees and will receive a fire suppression fee waiver. The reduction is valid up to a maximum of 12 units of water use.  Usage over that amount will be billed at the regular District rate.  Eligibility requirements include:

-Completion of a Low Income Application approved by CCSD General Manager.  Click here for Spanish version of Low Income Application
-Copy of your driver's license
-Participation in the PG & E Lifeline (CARE) program
-Effective date is first day of billing period afer application approval

 Reporting a Leak
If you have a water or sewage leak or you see one anywhere in town, please call 927-6223 immediately. If the leak is detected after hours or on weekends, please don't wait until normal business hours to report it. This can waste a significant amount of water. Our answering service will have CCSD on-duty personnel respond to your call immediately.